ADDITIONAL TERMS AND CONDITIONS FOR VACATION RENTALS – PRECISION HOUSE LLC
The following terms come as an addition to our regular terms and conditions
Guarantee of service
For back-to-back service, we require 10am check-outs and 4pm check-ins. Any back-to-back with less than 6hrs window will be charged $100 extra. (No late check-outs or early check-ins on same day turnarounds.)
If you or your guests are not completely satisfied with our cleaning, contact us immediately with pictures and description of the issue at firstname.lastname@example.org and we will make things right and send a cleaner to fix it as soon as possible, and/or give you a refund ranging between 20% and 100% according to the impact on the guest.
All cleanings have are to be scheduled by the customer on our online portal, and we do NOT accept requests for booking, changes or cancellation over phone, text or email.
Precision House LLC reserves the right to charge cancellation fees for cleanings scheduled by mistake by the customer. Precision House LLC denies any responsibility if a cleaning is missed because it wasn’t properly registered by the customer in our online portal.
Our hours of operation for vacation rentals are Monday to Sunday 9am – 5pm. Our office hours are Monday to Friday 10am – 12pm. We may or may not be able to respond out of these hours, depending on our work schedule.
Our announced scheduled time of arrival will be added on your online bookings in the week prior to your cleaning. The time can change at the last-minute depending on our workload and staffing situation, so please make sure your unit is available during the entire time you select when you book.
We require every unit to have a code-locked supply cabinet, in order for us to safely store all the back-up supplies & linen for the unit.
If using the customer’s personal linens & supplies, we require that a minimum of 3 sets of EVERY linen items in good condition be available, so that one set is removed for off-site laundering while one is being used by the guests, and one back-up set stays available in your supply cabinet. If the customer doesn’t supply the correct amount of linens & supplies within 14 days following a request for additional or replacement item; we will charge the card on file with the necessary amount to purchase it, with an additional $100 fee for processing, pre-washing and delivering the order to the unit.
We require the customer to fill-in all required information about the unit(s), provide pictures or approve ours, and make sure everything stays up to date in the customer’s online portal, especially access codes.
We require the customer to let us display a housekeeping brochure in the unit, offering guests the opportunity to request additional cleaning, laundry, and decontamination services at their own cost. The brochure will also request that the guest notifies Precision House LLC of their checkout time, and give them an option to tip our cleaners.
We require all units to be deep-cleaned at least every 3 months. The deep-clean includes everything in our Vacation Rental Cleaning Checklist. All fixtures and screens have to be taken apart by the customer, or we can take care of it, but we decline any responsibility for potential damages occurring during the process of taking them apart and/or replacing them.
Pricing is available by requesting an estimate on www.precision.house/VR. After signing up, pricing for each type of cleaning (checkout clean, midstay clean with or without linen change, deep clean, touchup clean) will be available under each registered property in the client’s online portal. The pricing displayed in the client’s portal is the only valid price and can be changed without further notice at the end of your current bi-weekly billing period.
We accept online payments with major Debit/Credit cards on our secured SSL encrypted website https://precision.house/VRpay.
Payment of a sign-up fee for new accounts is required 14 days before the first service, and is equivalent to the price of a checkout clean. The fee covers the additional time we will spend setting up your personalized cleaning checklist, gathering the necessary pictures & info during your first cleaning, and also making sure your unit is packed will all the needed linens & supplies.
Cleanings will be charged on your debit/credit card twice a month, with an invoice being automatically emailed to you a few days prior to payment processing. If you spot any mistake, please email email@example.com and we will immediately make things right.
An extra fee of $100 per cleaning will be charged for each of the following:
- Cleaning services requested less than 7 days in advance and up to 48hrs in advance.
- Cleanings performed on our listed National Holidays.
- Unannounced late check-out, or not possible to immediately access the unit, or any other reason making our work not reasonably possible or making our cleaners wait or take longer than usual.
- Heavily soiled units (can be more than $100 depending on situation)
Requests for additional services (using customer’s linens & supplies, staging additional supplies, additional loads of laundry off-site) will be charged extra on a case-by-case basis.
If Precision’s own bed linens, quilts, towels bath mats are missing or damaged by the guests, or if any other property of Precision House LLC placed in the unit or in the required locked supply cabinet is missing or damaged, we will charge the amount necessary for replacing it.
We will charge double the price of a checkout clean, in case the unit needs a full decontamination after a guest was suspected to have contracted a viral disease, for which we request the property manager and/or the guest to inform us at least 48hrs in advance if possible. That being to guarantee the safety of our staff and equip them with the appropriate full face respirators and decontamination suits. We use UVC air filters and we perform electrostatic fogging with an EPA list-N disinfectant that is certified ‘food safe, no rinse’, and kills 99.99% of viruses & bacteria (but Precision House LLC is not a remediation company per se, and we therefor have to decline any liability for virus, bacteria or contaminant brought in the unit by the guests, and/or present in the unit without our knowledge).
Cancellation of agreement or service
Precision House LLC will require 14 days notice for termination of services. We will charge a $100 cancellation fee per unit if this deadline is not respected.
If the termination is due to a repeated issue, directly attributable to Precision House LLC, that impacted the guest experience to the point of getting reviews equivalent to 3 stars or less out of 5, Precision House LLC will waive all cancellation fees and allow for immediate cancellation if desired by the customer.
If the cancellation is due to difficulties with the customer, or the unit, keeping Precision House LLC from being able to efficiently perform its duties, a 14 days notice will be provided. A $100 cancellation fee per unit will be charged if the termination has to happen within less than 14 days.
All the linen and supplies provided by Precision House LLC remain its legal property at all times and have to be returned to an agreed upon location at the end of the 14 days cancellation period of this agreement by any of the parties, or the customer will be charged for replacing all supplies with new ones.
Cancellation notice has to be sent by email to firstname.lastname@example.org or to the customer email address associated with the original order.
During the cleaning, we do not allow anyone or any pet into the unit. This is both to avoid liability issues and risks of cross-contamination. We request that any other service to the unit be performed before our cleaning, so that the unit can be disinfected and locked until guests come in. Exceptions can be granted after approval by our manager, and requests have to be sent to email@example.com, if possible 48hrs in advance.
Because of insurance & liabilities, our cleaners aren’t allowed to perform maintenance tasks, climb on ladders, nor perform outdoor window cleaning except if in a safe setting at ground level up to 9ft.
All existing particularities and/or exceptions of the property impacting our cleaners’ work, as well as any known hazard or damage must be disclosed to Precision House LLC prior to the first service date, or as soon as possible.
Please note: Our cleaners are required to refuse service when cleaning houses with heavily soiled conditions, mold, animal & pest issues, or any extraordinary condition preventing our cleaning crew to reasonably perform its duties. In that case, we will charge a $100 cancellation fee.
Waiver of Liability
Precision House LLC is not liable for damages committed or incurred by the guest or the customer by using or misusing our supplies and/or equipment.
Precision House LLC is not liable for any damage or loss resulting from any pest contamination (bed bugs & co), viruses, bacteria, or any contaminant or hazardous material brought in by guests or present in the unit.
These specific terms for vacation rentals come as an addition to our general terms and conditions that apply to all our services.
© June 2022 – Precision House LLC