ADDITIONAL TERMS AND CONDITIONS FOR VACATION RENTALS – PRECISION HOUSE LLC

 The following terms come as an addition to our regular terms and conditions

  

Guarantee of service

At Precision House LLC, we never miss a BnB turnover.

For a back-to-back service, we require a 10:00am check-out and a 5:00pm check-in. If, for any reason within our control, your turnover is not completed by the check-in time; we will give you double your money back. (No late check-outs or early check-ins are allowed on same day turnarounds.)

If we can’t perform a cleaning, we will notify you at least 7 days in advance or give you twice your money back.

If you or your guests are not completely satisfied with your cleaning, contact us immediately at 808-707-3004 and we will make things right and send a cleaner immediately, or give you a refund ranging between 20% and 200% according to the gravity of the situation. We take pride in caring about our customers and we treasure constructive feedback, that’s our best source of improvement. (Everything you like about the design of our services is probably due to customer feedback we gladly received!)

Our vacation rental services include cleaning of a small lanai (max.100sqft) and common areas (living room, hallways, kitchen, bathroom), for a total surface of max. 800sqft per bed serviced. For additional cleaning services, please request a custom estimate at hi@precision.house

Our vacation rental services include the following:

INSPECTION: Any excessive use or new damage will be photographed and reported to the property manager immediately.
BEDROOMS: Strip/remake all beds/clean bedrooms.
BATHS: Clean/restock bathrooms (toilet paper, toiletries, towels).
COMMON AREAS: Dusted, wiped, tidied, vacuumed/mopped.
KITCHEN: Wipe down all surface areas, empty DW, empty fridge excluding condiments, wipe out if necessary, microwave, oven (light clean).
TRASH: Remove all household trash to property receptacles, reline trashcans with extra liners.
LAUNDRY: Perform PREMIUM laundry off-site. For non-PREMIUM, start 2 loads of laundry on-site, fold and pack away at least one load.
DISINFECTION; CDC protocols on high-touch surfaces, for PREMIUM: UVC disinfection of bedding & upholstered furniture, door seal when done.

We provide only 100% cotton bed-linen, bath towels and bath robes (except for our sand-proof microfiber beach towels). For laundry, we only use non-toxic ‘Method’ Laundry Soap & Softener, and ‘Oxiclean’ powder.

For PREMIUM Customers, our cleanings will be automatically scheduled for every guest checkout. To enable this feature, the owner has to make Precision House LLC a co-host/admin for each AirBnB, Booking.com, or HomeAway listing. All online bookings are to be maintained by the customer, and Precision House LLC reserves the right to charge cancellation fees for cleanings scheduled by mistake due to an error related to the customers listings or alternate form of reservation system. Precision House LLC denies any responsibility if a cleaning is missed because it wasn’t properly registered on a listing and doesn’t appear in the bookings.

 

Payment

Pricing is charged per bed serviced on a particular day, at a particular location. The first bed serviced is charged in full, and additional beds are charged with a 30% discount (pull-out and twin beds get an additional 50% discount).

We only accept online payments with major Debit/Credit cards on our secured SSL encrypted website https://precision.house/payment . Payment for first service & PREMIUM sign-up fee are due no later than 10 days before the first service.

We charge a sign-up fee equivalent to one cleaning fee; to ensure that you start fully stocked with all supplies, and new linen inventory is ordered and set aside for your unit before your first cleaning. Most importantly; your linen is always replaced before it wears out, and that without any additional cost (except when missing or damaged by guest, see below in ‘Additional Fees’, but you can usually pass that on to the guest).

Once signed up, we require a 12 month commitment. Following cleanings will be charged on your debit/credit card twice a month, with an invoice being emailed to you 3-5 days prior to payment processing.

  

Cancellation policy for cleanings

For BnB cleaning, we require a minimum of 7 days cancellation notice, or 48 hours for PREMIUM customers; by text/call to 808-707-3004 (holidays and weekends included).

Cancellation fees will be billed as follows:
– A charge equal to 50% of the cleaning fee will be charged if the 7 days cancellation policy is not honored ($100 minimum), or if the cleaning was booked by mistake, or due to a booking not edited properly in the listing calendar. PREMIUM customers only get charged if less than 48 hours in advance. 

– Full cleaning fee will be billed on the day of cleaning if the cleaner is unable to gain access to the unit, if the key has not been left with the doorman or agreed upon location, or if any other condition inside or outside the unit (eg. power or water outage) is preventing our cleaners to reasonably perform their duties.

 

Cancellation of agreement or service

If the customer terminates the 12 month agreement prematurely, Precision House LLC will require 14 days notice and charge a $480 early cancellation fee per unique bed serviced since the beginning of the contract; which is on the day the sign-up fee and first cleaning were paid.

If the termination is due to a repeated issue, directly attributable to Precision House LLC, that impacted the guest experience to the point of getting reviews equivalent to 4 star or less out of 5, Precision House LLC will waive all cancellation fees and allow for immediate cancellation if desired by the customer.

If the cancellation is due to difficulties with the customer, or the unit, keeping Precision House LLC from being able to efficiently perform its duties, a 14 days notice will be provided and the early termination fee will be prorated. 

All the linen and supplies provided by Precision House LLC remain its legal property at all times and have to be returned to an agreed upon location within 24 hours from the cancellation of this agreement by any of the parties.

Cancellation notice has to be sent by email to hi@precision.house or to the customer email address associated with the original order.

 

Safety policy 

During the cleaning, we do not allow anyone or any pet into the unit. This is both to avoid liability issues and risks of cross-contamination. We request that any service to the unit be performed before our cleaning, so that the unit can be disinfected and locked until guests come in. Exceptions can be granted after approval by our manager, and requests have to be sent through text to 808-707-3004, if possible 48hrs in advance.

Because of insurance & liabilities, our cleaners aren’t allowed to perform maintenance tasks, climb on ladders, nor perform outdoor window cleaning except if in a safe setting at ground level or using extension poles. 

All existing particularities and/or exceptions of the property impacting our cleaners’ work, as well as any known hazard or damage must be disclosed to Precision House LLC prior to the first service date, or as soon as possible.

Please note: Our cleaners are required to refuse service when cleaning houses with heavily soiled conditions, mold, animal & pest issues, or any extraordinary condition preventing our cleaning crew to reasonably perform its duties. In that case, a refund will be issued with a $100 cancellation fee.

 

Waiver of Liability 

Precision House LLC is not liable for damages committed by the guest or the owner by misusing our supplies and/or equipment.

Precision House LLC is not liable for any damage or loss resulting from any pest contamination (bed bugs & co), viruses, bacteria, or any contaminant or hazardous material brought in by guests or present in the unit.

 

Operations

Our hours of operation are Monday to Sunday 9am – 5pm. Our office hours are Monday to Friday 10am – 12pm. We may or may not be able to respond out of these hours, depending on our work schedule.

Please respect that we service a large client base. Each and every client is important to us. Last minute schedule changes or other requirements cannot always be accommodated and we can only respond to a reasonable amount of text and email messages (not exceeding 3 daily requests in average).

We require entire time allotment between guests (with same day check out/in). For consecutive check-in/check-out days, we must be advised, in advance by text at 808-707-3004 if an early check-in or late check-out has been granted to a guest, and what time they are expected to arrive.

We require the owner to make a supply room or storage space available at the location, in order for us to stock supplies for the unit(s).

It is required that, at minimum, three sets of ALL linens (sheets, duvets/covers, pillows, towels, hand towels, wash cloths, comforter and matching pillowcases, bathroom floor mats, beach towels, bath robes, slippers, kitchen towels, etc) be available so that one set is removed for laundering while one is stocked in the supply room, and the last is being used by the guests. Two sets can be enough in some situations, and that will be addressed on a case-by-case basis.

We require a full set of keys/codes to the property including supply storage areas, as well as contact names and numbers in case of property emergencies, and the location of water main shut off valves and electrical breakers box. 

We require the owner to let us display a housekeeping sign or brochure, offering guests the opportunity to request additional cleaning and laundry services at their own cost. The sign/brochure will also request that the guest notifies Precision House LLC of their checkout time, and contributes to virus safety by packing their dirty linen and running the dishwasher to sanitize all used dishes, to facilitate the cleaners coordination & safety, and perform turnover as early as possible during the day.

We require all units to be deep-cleaned at least every 3 months. The deep clean is charged twice the usual cleaning fee, and it includes interior windows & screens and ground-level exterior windows & screens, as well as UVC disinfection of bedding and upholstered furniture and other useful features. All fixture and screens have to be taken apart by the owner, or we can take care of it, but we decline any responsibility for potential damages occurring during the process of taking them apart and/or replacing them.

We highly recommend to perform regular heat or steam treatments of the bedroom to eliminate any potential bed bug issue.  This process is known to be really efficient for bed bug prevention. That being said, Precision House LLC is not a Pest Control company, and we decline any liability for any pest or contaminant brought in the unit by the guests, and/or without our knowledge.

  

Pricing

The only prices valid are the ones displayed on our online store and we reserve the right to modify our pricing at the end of your current billing cycle, and that without further notice. 

If you’d like an estimate, visit the desired service in our online store and enter the desired specifications and frequency. The price and availability will be displayed before reaching the checkout process. 

Premium upgrades require a sign-up fee equivalent to one cleaning (2 for Supply+, and 3 for Luxury+). Further changes in the turnover processes required by the owner will incur the same fee, due to required rework of our check-list and retraining of our staff.

If you’d like to get a custom offer don’t hesitate to reach out at hi@precision.house 

Please note: Coupon codes and referral discounts have limited validity, please refer to the particular advertisement for expiration and limitations. We reserve the right to cancel coupon codes & discount offers at any time and without notice.

 

Additional Fees

A last minute fee of $100 will be charged for cleaning services requested less than 48hrs in advance. ($50 for PREMIUM customers)

Requests for additional services (staging additional supplies, additional load of laundry for supplies or guests, performing customer service for guests, storing guest luggage in supply room, setting up baby crib, shopping for supplies, etc) will be charged an extra fee of $30 per request if performed on-site, or $60 per request if performed off-site. (PREMIUM Luxury+ customers are entitled to one free on-site request per turnover.)

If the guest checks-out after the agreed-upon check-out time (10:00am for our double money-back guarantee, or any other agreed upon checkout time) and our cleaning team is already on-site; a $90 per hour extra charge will be prorated, after a 15 minutes grace period.

If dishes need to be washed or re-washed, we will charge $30 for a regular clean, or up to $60 for a larger amount or a deep clean in case of burns, leftover food, or any condition making dish-washing harder than usual.

If towels, placemats or bath mats are missing or damaged by the guests, we will charge a $30 extra fee per set. If sheets, comforter, or bath robes are damaged or missing; we will charge a $60 fee per set. If any other property of Precision House LLC placed in the unit or in the supply room/closet is missing or damaged, we will charge the amount necessary for replacing it.

We will charge 4 times the price of a regular clean, in case the unit needs a full decontamination & deep clean after a confirmed virus case, for which we request the property manager and/or the guest to inform us at least 48hrs in advance if possible. That being to guarantee the safety of our staff and equip them with the appropriate full face respirators and decontamination suits. We spray a fine mist on all surface, with a non-toxic disinfectant certified against viruses, and for PREMIUM customers we use UVC light sterilization on all bedding and upholstered furniture. Our equipment is certified to kill 99% of viruses & bacteria, but Precision House LLC is not a remediation company per se, and we therefor have to decline any liability for virus, bacteria or contaminant brought in the unit by the guests, and/or without our knowledge.

 

Privacy Policy

If you are looking for our privacy policy, please click here to read it.

  

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We are serving:

  • Haiku
  • Kaanapali
  • Kahului
  • Kihei
  • Kula
  • Lahaina
  • Makawao
  • Makena
  • Napili
  • Paia
  • Pukalani
  • Wailea
  • Wailuku
  • Waihee

 

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