TERMS AND CONDITIONS – PRECISION HOUSE LLC

Guarantee of service

Due to the current health crisis and to protect both our customers and staff; we only provide CONTACTLESS cleaning services starting 10/15/2020 and until further notice. Please make sure no-one (and no pet) is in the unit when our cleaners arrive and until they are done cleaning, or our cleaners are required to refuse service and charge cancellation fees.

Please leave the door unlocked, or leave the key hidden close by and text us a picture of its location with your full name and address at (808)707-3004. We will send you a text notification when the cleaning is done and we will lock the unit as we leave. Please make sure to have your phone with you, in case our cleaners have trouble accessing the unit. Mahalo for your collaboration in keeping our community safe!

We are confident in our work and we are committed to providing superior service. We are Precision House LLC (DBA Precision House Cleaning Maui), a professional residential & vacation rental cleaning service on the island of Maui offering a 100% Satisfaction Guarantee. If you are not completely satisfied with your cleaning, send us pictures and a description of the issue, and we will send a cleaner to fix it within 24 hours.

For vacation rental cleaning & turnover services, the additional terms and conditions apply: https://precision.house/bnb-terms

 

Areas of service

We service the Island of Maui; West, South, Central, and Upcountry. We do not service areas past:

  • Door of Faith Rd towards Hana,
  • Ulupalakua Winery towards Kaupo,
  • Lavender Farm towards Haleakala,
  • Kapalua Golf towards Kahakuloa,
  • Maluhia Rd towards Kahakuloa.

Payment Options

We only accept online payments with Debit/Credit card on our SSL encrypted website https://precision.house . Payment for service is due no later than 48hrs before the time of service. Our secure online auto-pay system will charge recurring fees depending if you choose monthly, bi-weekly or weekly service.

When you sign-up, you are given access to your password protected account page where you can modify or cancel your cleaning subscription and billing information at any-time. We don’t store your debit/credit card data on our servers; all payment information is encrypted and securely maintained on file by Authorize.net during your cleaning subscription, in accordance to our privacy policy (except for vacation rentals where we keep your card on file for processing service invoices every 2 weeks).

Cancellation policy

We require a minimum of 48 hours cancellation notice by email at hi@precision.house (holidays and weekends included). If you need to cancel or would like to reschedule your appointment please visit your account page and modify or cancel the subscription or particular booking.

Cancellation fees will be billed as follows:

A charge equal to 50% of the cleaning fee will be charged if the 48 hour cancellation policy is not honored, if the cleaner is unable to gain access to the establishment or home, or if the key has not been left with the doorman or agreed upon location (min. $100 fee). Although we totally understand that emergencies arise, excessive cancellations with less than 48 hours notice are subject to cessation of services. 

Full cleaning fee will be billed if our cleaners cannot perform a full cleaning; if the surfaces, cabinets, drawers, or appliances to clean are not cleared, if furniture or belongings have not been removed prior to a move-out cleaning, if the post-renovation contractor or other contracting crew have not completed work according to schedule, if the water or power are out, or if any other extraordinary condition beyond our control is preventing our cleaners to reasonably perform their duties.

Please note: If frequency of scheduled cleaning changes or is reduced (eg. weekly will become monthly only), the fee charged will be prorated.

Cancellation of agreement or service

If you would like to cease receiving service temporarily, long-term or permanently, you can do so on your account page.

Confidentiality and Safety policy

The safety of our clients and cleaners is our first priority, and we also maintain a strict policy regarding privacy. Our cleaners are not allowed to share their personal phone number, nor communicate directly with customers. All complaints or requests for additional services have to be made directly to management at (808)707-3004. We guarantee discretion and do not share customer information (including but not limited to e-mail, residential addresses, telephone numbers and profiles).

We request that all floor surfaces needing cleaning be left clear, and that any dangerous object be removed and disposed properly prior to our arrival (broken glass, medical needles,…), so that our cleaners don’t get hurt while working and emptying garbage containers. Please advise of anything in the home that is not working properly (glass shower door falls off hinges when opened, hot water faucet is reversed with cold water, exposed wiring, picture frame is already broken and should not be moved, etc.)

Our cleaners must wear shoes at all times to be in compliance with government safety standards. They aren’t allowed to move objects or furniture, and aren’t allowed to climb on ladders nor perform outdoor window cleaning except if in a safe setting on even ground using a step stool (max. height 9ft).

Please note: Our cleaners are required to refuse service when entering houses with heavily soiled conditions, mold, animal & pest issues, and any extraordinary condition mentioned in our checklist. In that case, 50% of the cleaning fee will be charged ($100 minimum).

Hours of Operation

Our standard hours of operation are Monday to Sunday 9am – 5pm. Our office hours are Monday to Friday 10am – 12pm, we may or may not be able to respond to your requests outside of our office hours, depending on our availability.

Pricing

The only prices valid are the ones displayed on our online store and we reserve the right to modify our pricing at anytime without further notice.

If you’d like an estimate, visit the desired service in our online store and enter the desired specifications and frequency. The price and availability will be displayed before reaching the checkout process. If you’d like to get a custom offer don’t hesitate to reach out to hi@precision.house .

Our regular discounts are 15% off monthly plans, 20% off bi-weekly, and 25% off weekly plans. Regular discounts can be compiled with other discounts unless mentioned otherwise.

Coupon codes and referral discounts have limited validity, please refer to the particular advertisement for expiration and limitations. We reserve the right to cancel coupon codes & discount offers at any time and without further notice.

Non-compete agreement

Our customers and cleaners aren’t allowed to work together for any type of cleaning services outside of the services provided by Precision House LLC (without Precision House LLC’s prior authorization), and that for a period of 2 years after they terminate their business agreement with Precision House LLC. 

Privacy Policy

If you are looking for our privacy policy, please click here to read it.

 

© October 2020 – Precision House LLC

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We are serving:

  • Haiku
  • Kaanapali
  • Kahului
  • Kihei
  • Kula
  • Lahaina
  • Makawao
  • Makena
  • Napili
  • Paia
  • Pukalani
  • Wailea
  • Wailuku
  • Waihee

 

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